Q: What is the maintenance/service interval for NIOX Flex?
A: The service interval is 18 months, which must be followed strictly or you risk a non functioning device. Service shall be performed by authorized service personnel trained by Aerocrine. Practical details are specified in the service agreement accompanying the rental/purchase agreement. The product is warranted for a period of 12 months for manufacturing defects. As a customer you would need to change the NO scrubber every 6 months as well as the calibration gas tube at least every 12 months.
The gas can be ordered from Aerocrine. Aerocrine will service systems up to 5 years after purchase.
Q: What is the operating capacity of the computer in NIOX Flex?
A: NIOX Flex has a built-in computer with Microsoft Windows XP Professional operating system, 60 GB hard disk drive and two USB ports. The processor is a Celeron M 1.3 GHz.
Q: Are NIOX Flex database formats compatible with MS Access?
A: Yes.
Q: What types of printers can be used?
A: NIOX Flex can be connected to a network printer through a network or to any Windows XP compatible USB printer.
Q: Can I connect NIOX Flex to my local network?
A: NIOX Flex comes with an Ethernet LAN interface for network connection.
Q: Where is NIOX Flex approved for clinical use?
A: NIOX Flex is CE marked according to Medical Device Directive MDD 93/42/EEC and approved for clinical use in EEC countries. NIOX Flex is also cleared with FDA for clinical use in the USA according to 510(k) K021133 and ETL-Classified according to General Requirements for Safety CAN/CSA-C22.2 No. 601.1 and UL-60601-1
Q: What kind of training does Aerocrine offer NIOX Flex customers?
A: Aerocrine offers training both at its headquarters in Sweden and at the customer site when installing the instrument. Training takes one day, and does not require advanced computer knowledge. Additional training might be needed with the research kits.
Q: What is the delivery time?
A: NIOX Flex will be delivered to your clinic 4–8 weeks after your order has been confirmed by Aerocrine.
Q: How does Aerocrine provide product support?
A: Aerocrine's experienced customer support team provides technical expertise to help customers. NIOX Flex needs service every 18 months. Aerocrine will support service up to 5 years after purchase.
Q: Has Aerocrine signed any agreement with a distributor to handle the sales and support for this product?
A: Aerocrine has distribution partners throughout Europe and subsidiaries in the US, Aerocrine Inc., in UK, Aerocrine Ltd. as well as in Germany, Aerocrine AG. Contact information.
Q: Is NIOX Flex available in the US?
A: Yes, NIOX Flex is cleared with FDA for clinical use in the US according to 510(k) K021133 (4).
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